Reference

What You Agree To When You Use ku6

These terms set out the rules that apply to your ku6 account — how you access the platform, how your wallet works with bKash, Nagad, and Rocket, and what we both agree to.

Account holder rulesWallet & payment termsEligible regions onlyMobile access conditions
ku6 What You Agree To When You Use ku6
TERMS CONTACT

How to Reach Us About These Terms

If you have a question about how these terms apply to your account, or you need to dispute a transaction processed through your bKash, Nagad, or Rocket wallet, our support team can help you work through it directly.

Team online

Live Chat

Open the chat window from your account dashboard. Available for account and terms queries during our published support hours.

Email Support

Send your query to our support address listed in your account settings. We aim to respond within one business day.

Help Centre

Our help pages cover common terms questions — account suspension, wallet limits, and eligibility — with step-by-step answers.

HOW WE OPERATE

How ku6 Handles Your Account and Data

We keep your account data secure and only use it to operate your ku6 account, process payments through bKash, Nagad, and Rocket, and meet our obligations under applicable law. Here is how we approach the key areas these terms touch.

Account Security Your account is protected with OTP verification on login. If you notice unusual access, contact support immediately and we will lock the account while we investigate.
Payment Verification Withdrawals are matched against the wallet you used to deposit — bKash, Nagad, or Rocket — before they are processed. This step protects your funds and confirms account ownership.
Data Retention We hold your account and transaction records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of your data through support.
Term Changes When we update these terms, we post a notice in your account dashboard. You can contact support to ask what changed before deciding whether to continue using the platform.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts in Bangladesh.

These terms apply to anyone who opens a ku6 account. Access is subject to your local law and the eligible regions where ku6 operates — if local law restricts this type of platform, those restrictions take precedence.

We can update the terms when our services change, but we will always notify you via your account dashboard or registered contact details before the changes take effect.

If your account is suspended, any pending withdrawal to your bKash, Nagad, or Rocket wallet will be held until the review is complete. Support can tell you the status and expected timeline.

Contact our support team through live chat or email. We will provide a summary of the account and transaction data we hold, in line with applicable law and within a reasonable timeframe.

If a clause conflicts with your rights under Bangladesh law, local law takes precedence. Reach out to support and we will clarify how the relevant term applies to your specific situation.

Send a closure request through support. We will process it, confirm any outstanding wallet transactions via bKash, Nagad, or Rocket, and confirm when the account has been closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.