Reference

How ku6 Handles Your Personal Information

Your privacy matters to how we run this platform. This policy explains what data we collect when you use ku6, how we store it, and what rights you have over it — with access depending on your local law and eligible regions.

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PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to update something on your account, our support team can help. Reach out through any of the channels below and we will respond as quickly as we can.

Team online

Live Chat

Start a chat directly from the ku6 site or app. Our team handles data and account queries through the same chat window you use for general support.

Email Support

Send your privacy request by email for a written record. Include your registered contact detail so we can verify your account before making any changes.

Account Settings

Some data updates — like your contact number or linked wallet — can be made directly inside your account settings without contacting support at all.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We use SSL encryption across the platform so data moving between your phone and our servers stays protected. Your account password is hashed and never stored in plain text. We review access controls regularly to make sure only the right internal teams can see account-level data.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered number. If we detect an unusual session, we flag it and may ask you to re-verify before continuing.

Data Retention

We keep your account data while your account is open. After closure, we retain records only as long as required under applicable rules for your eligible region, then delete them.

Requesting Changes

To access, correct, or request deletion of your data, contact support via live chat or email. We verify your identity first, then process the request within a reasonable timeframe.

Common Questions About Your Privacy

Here are the questions we hear most often about how ku6 handles personal data. If yours is not covered here, reach out through live chat or email.

We collect the details you submit during registration — name, contact number, and payment method. We also log device and session data automatically to keep your account secure.

We share data only where needed to process your transactions — such as confirming a Nagad or Rocket payment — or where local law requires it. We do not sell your data.

Contact our support team via live chat or email with your registered account details. We verify your identity first, then provide the information within a reasonable timeframe.

Yes. Send a deletion request through support. We will remove your data after verifying your identity, subject to any retention period required by applicable regulations in your region.

Payment transactions via bKash, Nagad, or Rocket are processed through the wallet's own secure flow. We store only a transaction reference, not your wallet PIN or full account number.

This policy applies to all accounts on ku6. Access to the platform and the rights available to you depend on your local law and eligible region, including Bangladesh.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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